Access for all abilities

Melbourne is a proudly accessible city to be enjoyed by everyone.

The City of Melbourne is committed to welcoming people with disabilities to visit and enjoy Melbourne and to participate in all aspects of city life. 

City of Melbourne disability services

The City of Melbourne's publication Accessing Melbourne aims to make it easier for visitors to find their way around and use the city’s accessible services and facilities. The guide is laid out like a conventional tourist guide and is designed for people with mobility-related impairments and difficulties in negotiating the physical environment.

• Pick up a copy at the Melbourne Visitor Centre at Federation Square and a range of disability organisations
• Download this and other helpful publications from the City of Melbourne website: Accessible Melbourne publications 
• Or call 9658 9658 or TTY 9658 9461

Travellers Aid
The City of Melbourne’s Melbourne Mobility Centre has ceased operations. All equipment hire services have been transferred to Travellers Aid, however, and remain available for hire. Accordingly, Travellers Aid have expanded their equipment hire with more manual wheelchairs and motorised scooters. These are available from their service centres at both Flinders Street and Southern Cross Stations.

Equipment can be booked directly through Travellers Aid by calling (03) 9610 2030 or online. Euipment that is pre-booked at least 24 hours in advance can also be delivered to Federation Square car park.

Car hire
Europcar, in partnership with Automobility, have wheelchair access vehicles for rent, as do Wheelaway.